With RxTransport, your patients are sure to reach their next medical appointment on time! Advantage Contact Center provides on-demand, non-emergency transport service to patients who need rides to medical appointments. RxTransport provides on-demand door-to-door car service without the use of a smartphone. This innovative transport solution will help increase productivity at your medical facility by reducing wait times and missed patient appointments while offering patients a reliable transport option.
Our customer service agents schedule medical appointments at private and public healthcare settings in 200 cities across the United States.
With RxTransport, your patients can:
- Request a ride without needing a smartphone.
- Request a ride without setting up an account.
- Schedule a ride the same day or a week in advance.
- Enjoy easy billing and a flat rate service fees with no hidden costs.
- Easily cancel their ride with no fee within 10 minutes of the scheduled pick-up time.
- Have a family call to schedule the patient’s rides.
- Patient pick up/drop off is tracked so their family members can monitor transport.
How RxTransport works:
- Your patient calls a toll-free number.
- Our call agent capture the patient’s pick up and drop off locations.
- Our agent schedules the pick up to assure on time arrival to your medical appointment.
- The patient is charged for the ride along with a nominal service fee.
- A ride confirmation, with the driver’s profile, is sent to patient via text or phone call.
Contact Advantage and find out about setting up an account for your medical facility.