FOR IMMEDIATE RELEASE
Advantage Announces Medical Contact Solutions
Customer Interaction Firms Launches RxScheduler and RxTransport
PHILADELPHIA, Penn. — Jan. 3, 2017 — Advantage Contact Center, a full service customer interaction and telemarketing firm, today announced the launch of medical scheduling and transport solutions for healthcare and medical research facilities. Leveraging web-based technologies and its best-in-class call agents, RxScheduler and RxTransport enables healthcare providers to offer patients easy and secure options for scheduling and getting to their medical appointments.
“We are excited to partner with healthcare providers to help close a gap in the healthcare delivery process,” said C. Lee Tapp, founder and general partner of Advantage Contact Center. “Our solutions address two critical problems–the lack of non-emergency transport options for patients who lack transportation and the need to increase efficiency in medical offices by decreasing distractions from numerous scheduling calls each day.”
With RxScheduler, Advantage will leverage cutting edge call center technologies and bi-lingual agents to manage inbound calls and appointment scheduling functions for medical facilities. Powered through a web-based platform, RxTransport enables patients to request a ride on demand by calling an Advantage phone operator or by submitting a request online.
“These programs are clearly a win-win for both healthcare providers and patients,” added Tapp. “Not only do they offer patients a reliable transport solution, they also help increase productivity in medical offices, reduce patient wait times, and lower the rate of patient no-shows.”
About Advantage Contact Center
Advantage Contact Center, Inc. is a U.S.-based firm that offers full service customer interaction and telemarketing solutions. We specialize in helping clients establish, retain and manage customer relationships by facilitating and managing large volume call activities. To do this, we execute seamless Outbound and Inbound Campaigns, Internet Interactions and E-Marketing Solutions that are customized to support a broad range of program objectives from telemarketing to customer care.
Established by a veteran in the call center industry, Advantage has become known for out performing its competitors. Leveraging its Contact Excellence approach, Advantage facilitates high quality and high performing call center interactions that render clients a tremendous return on their investment.
Although Advantage supports a range of markets, its niche is in servicing the mortgage and financial services arena, which capitalizes on its leadership’s 26 years of experience in mortgage banking.
Advantage strategically leverages partnerships that manage onshore call center operations in Philadelphia and offshore operations in Guatemala City.
Learn more about Advantage Contact Center at www.advantagecontactcenter.com