Who We Serve
Advantage is fast becoming the go-to call center service provider for firms based in the United States and abroad. Our leadership team with more than 30 years in the call center industry along with our emphasis on high performance set us apart from our competitors.
Our use of state-of-the-art call-center technology, our experienced bilingual agents, and our ability to deliver measurable results are just some of the reasons companies turn to Advantage for support. In our role as a call center service provider, we’ve mastered the intricacies of providing results-oriented call-center services to the following markets:
Advantage Contact Center offers customized appointment scheduling and on-demand patient transportation services for medical practices and research facilities. Our experienced call center agents receive inbound calls and manage the entire appointment scheduling function for hospitals, private medical offices, clinics, outpatient facilities, medical research facilities and nursing homes. for medical office’s inbound calls and manage your entire appointment scheduling function. Click here to learn more.
Alumni giving is a critical part of your school’s academic fundraising effort. Advantage offers colleges and universities a complete funding solution to help re-build alumni relationships while giving a boost to academic fundraising efforts. To do this, we update non active alumni records, provide inbound and outbound call center support, e-mail campaigns direct mail campaigns, mobile/SMS text messaging and donor web links.
Fundraising is essential to the survival and growth of charities and other nonprofit organizations. Advantage works closely with nonprofit leaders to develop funding strategies that help achieve the organization’s fundraising goals. In doing so, Advantage conducts targeted outbound/inbound call center campaigns, launches direct mail campaigns, engages donors through mobile/SMS text messaging, and provides functionality to facilitate giving through donor web links.
Advantage’s senior management team has a solid track record in managing call centers for the financial services sector. We have hands-on expertise in supporting institutions that focus on consumer banking, particularly mortgage companies, retail banks, credit card companies, and student lending entities. For these companies, we provide application processing, lead generation, sales, customer care, customer retention services, and more.
Advantage has established a reputation for helping consumer publishing companies maintain and grow their customer base. Currently, we manage high-volume call programs for two of the industry’s top consumer publishing firms. For consumer publishing firms, Advantage helps increase retention rates; generate leads; perform selling, upselling and cross-selling services; manage customer care calls; provide e-marketing solutions and more.
Online & TV Retailers
The growth in online retailers, TV shopping networks and infomercials that market and promote consumer products has sparked an increased demand for call-center services. For these retailers, Advantage carries out customized campaigns for order processing, consumer inquiries, lead generation, sales, retention and customer care.
Many government agencies require the use of call centers to help carry out mission-critical functions. Advantage Contact Centers are equipped with a skilled labor force and the call-center technology needed to manage large-volume government campaigns and programs.