Global Performance That Soars

Client Solutions

Client Solutions

Advantage Contact Center has a proven track record for helping clients realize and exceed their sales, marketing goals, and customer service goals.  The following are examples of how we have delivered measured results and high returns on the client’s investment.

Stroll
Advantage executed and delivered a point-to-point analysis of Stroll’s customer experience and improved the company’s average retention value from $35 to $41 per opportunity. Over a 12-month period, we increased sales revenue and average order value (AOV) from $95 to $110 and increased the company’s sales conversion rate by 10%.

Scholastic, Inc.
Working under The Slater Group brand, Advantage’s top executives (then Slater Group executives) oversaw the full roll out of Scholastic’s educational product marketing campaigns.  From 1997 to 2001, this management team carried out the campaign flawlessly, and increased sales by 23% increasing the call agent team from 34 representatives to 100 in a two-year period.

The team attributes its success to its agents’ ability to deliver a world-class sales and customer service experience.  Moreover, the group’s ability to effectively lead all customer acquisition functions enabled the management and call center team to increase profitability as an integral component of the direct-to-consumer marketing campaigns.

In addition, the management team collaborated closely with Scholastic’s marketing department to develop and implement strategies that increased call volume as well as provided feedback from the customers.  This feedback helped identify adjustments that were needed to bring about desired outcomes.  To measure campaign results and productivity, we worked closely with the analytical and finance department.

Latest News

HIGHLIGHTS

January 3, 2017
Advantage launches new contact and transport solutions for healthcare provider..

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HIGHLIGHTS

January 3, 2017January 3, 2017
Advantage launches new contact and transport solutions for healthcare providers and patients. LATEST NEWS Advantage Launches Medical Contact Solutions Customer Interactions Firm Introduces RxScheduler and RxTransport PHILADELPHIA, Penn. — Jan 3, 2017 — Advantage Contact Center, a full service customer interaction and telemarketing firm based in Philadelphia, today announced the launch of medical scheduling and transport solutions for healthcare and medical research facilities. Leveraging web-based technologies and its best-in-class call agents, RxScheduler and RxTransport help healthcare providers provide safe and secure options for getting to their medical appointments. Click here to read full press release.